Terms of Service

Please read this document carefully. Your use of the Website and services are governed by the following Terms of Service as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you serf this Website, you shall be subject to the policies that are applicable to the Website for such transaction.

This electronic record is generated by a computer system and does not require any physical or digital signatures. The Website allows the user to surf the Website or making purchases without registering on the Website and same Terms & Conditions will be applicable to all the users.

Account & Registration

If you use the Website, You shall be responsible for maintaining the confidentiality of your User ID and Password and all activities that occur under your User ID and Password.

You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the these Terms of Service, we reserve the right to suspend or terminate or block access of your membership on the Website and refuse to provide you with access to the Website.

Personal details provided by you to this website, will only be used in accordance with our privacy policy and we shall not be used for any purpose other than sending you e-mailers, offers of your interest or as directed by law. By providing your personal details, you are agreeing to our privacy policy.

Communications

When you visit the Site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Products

In order to enable you to view and place orders for any products made available on the Website, we will provide you with a visual representation of the product together with a summary description of the product. While every effort is made to provide accurate visual representations, cannot guarantee the exactness of such visual representation or description to the finish and appearance of the final product delivered to you. Alterations in certain aspects of your order such as appearance, size or colour may be caused due to difference in pictured plant & delivered plant, plant’s gene and size charts of different plants, its natural looks & number of pixels in an image and other circumstances that are not within our control.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, re-sellers or distributors.

Product Images

All pictures shown are for reference purpose only. The actual product may vary in shape, size or appearance based on climate, age, height, availability etc. By ordering from us you are agreeing to the above policy and not expecting the exact product as shown on the picture.

Payment

Dreamworldplants.com uses online payment systems for fast, easy and efficient secure payments. All major credit cards are accepted.

While availing any of the payment methods available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to,

Lack of authorization for any transaction/s, or

Exceeding the preset limit mutually agreed by you and between “Bank/s”, or

Any payment issues arising out of the transaction, or

Decline of transaction for any other reason/s

All payments made against the purchases or services on the Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website.

Before shipping or delivering your order to you, seller may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.

Refund Returns and Replacement Policy

You agree to provide current, complete and accurate purchase and account information for all purchases made at our Website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

In case of receiving dead plant please contact us, with proof, immediately within 24 hours of the delivery. The request will be verified by the Support Team and after successful verification if we find the plant is indeed received in a completely dead state, we will send a replacement of the same.

No replacement will be initiated and the request will be rejected if the plant is severely damaged by the customer intentionally or unintentionally during unboxing. No replacement will be initiated and the request will be rejected if the plant is removed from our pot.

Please understand, plants, without nourishment, can survive for a certain period of time. So it is impossible to get return of products like plants. By the time it reaches us, it will have died.

Cancellations will be considered only if the request is made within 24 hours of placing an order. Please notify us of receipt of a damaged/defective product maximum within 24 hours of delivery.

In case of receipt of damaged or defective consumer durable items and non-durable items, please contact us immediately within 24 hours. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 1 day of receipt of the products.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

Our courier partners make multiple attempts to deliver orders and if not received by the consignee then they initiate the RTO(Return to Origin). In that case we are not responsible and no refund will be initiated.

The Orders delivered and accepted or undelivered and unaccepted by the customer cannot be refunded. In case you feel the order is not as per specification, please contact us immediately in 24hrs and let us know the details about the order id, products and other logistic details & we will get back to you ASAP.

Shipping & Delivery

We offer free shipping for all plants and organic fertilizers. For other products the shipping charge is ₹120 per item.

Only plants are shipped through express air shipment when available. If the air shipment is not available for the destination pin code the standard shipping is used.

The date of delivery mentioned or communicated to you is an estimate. Since our products are shipped using the services of our courier partners, the delivery date may vary.

Orders are dispatched within 3 business days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to courier company/post office norms.

Your order may be delivered earlier or after the chosen date of delivery.

Delivery on Sundays and National Holidays are limited. It may or may not be delivered on Sundays and National Holidays depending on the courier partners used.

Our courier partners may not call prior to delivering an order. We recommend that you provide complete and exhaustive address information. Make sure that someone will be present to receive the package at the given address.

Our courier partners make three attempts and if not received then initiate the RTO(Return to Origin). In that case we are not responsible and no refund will be initiated.

The delivery address cannot be changed after an order is dispatched.

All courier orders are carefully packed and shipped from our warehouse.

In case of plants, the actual product delivered may vary in size and foliage compared to what’s shown on the product.

Since flowering plants are seasonal, actual plant may be delivered without flowers.

Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order.

Delivery of our services will be confirmed on your mail id as specified during registration. You may also get frequent SMS and email on the status of delivery at the number provided. So provide a valid mobile number during checkout.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Dreamworldplants.com and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. 

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arise out of, or in connection with, the use of this website. 

The product will be delivered for all urban areas in India serviceable by major courier agencies. For remote/rural areas the product will be sent by local couriers/Indian speed post and may take more time.

Dreamworldplants.com does not warrant that the vendor’s product description or other content of this website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

Outbound Links included in the website are for informational purposes only. Dreamworldplants.com is not responsible in any circumstances for any aspect of the linked pages. Please be informed that we don’t host any copyrighted materials in our server. If you are concerned about copyrighted material appearing on this website, we suggest you to contact us by our contact page with proper information and have it removed from the website.

Every effort is made to keep the website up and running smoothly. However, Peppyflora.com takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Dreamworldplants.com may use external images. The images on this website are built by us or gathered/extracted from public domain. We will do our best to properly cite the source of the image and give credit where credit is due. If we are unable to find the source of the image, we will assume it is public domain and use it. If you feel that one of your images has been used on peppyflora.com without permission, please contact us with proper proof so we can either properly cite it or have it removed. If you need to reach us about issues with improper image usage, you can contact us by our contact page.

Applicable Law

Terms of Service shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Kolkata.

Changes to these Terms of Service

We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms & Conditions, at any time without any prior notice. It is your responsibility to review these Terms & Conditions periodically for updates or changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions.