Love 💞 For Nature 🌿

Cancellation and Refund Policy

Cancellation and Refund Policy for DreamWorldPlants.com

At DreamWorldPlants.com, we understand that circumstances may change, and you might need to cancel your plant order. To ensure a transparent and fair cancellation process, please refer to our cancellation policy outlined below:

  • Cancellation Period:
  • You can request a cancellation for your order within 24 hours of placing it. Orders canceled after this period may be subject to additional charges.
  • Cancellation Process:
  • To cancel your order, please contact our customer support team via email at customer_support@dreamworldplants.com or by calling our toll-free number at +9181485 59699. Please provide your order number and the reason for cancellation.
  • Refunds:
  • Refunds for canceled orders will be processed as follows:
    • If you cancel within the 24-hour period, you will receive a full refund.
    • Cancellations made after 24 hours but before the order is shipped will incur a 10% cancellation fee.
    • If the order has already been shipped, you will need to return the plants in their original condition, and a 20% restocking fee will apply.
  • Shipping Fees:
  • Shipping fees are non-refundable for orders canceled after they have been shipped.
  • Exceptions:
  • Orders for customized or rare plants may not be eligible for cancellation or may be subject to different cancellation terms. Please check the product page or contact our customer support for specific details.
  • Refund Processing Time:
  • Refunds will be processed within 7-10 business days from the date of cancellation confirmation.
  • Modification Policy:
  • If you wish to modify your order rather than cancel it, please contact us as soon as possible. We will do our best to accommodate your changes if the order has not yet been shipped.
  • Contact Information:
  • For any cancellation or order modification requests, please reach out to our customer support team via email at customer_support@dreamworldplants.com or by calling +9181485 59699.

DreamWorldPlants.com reserves the right to amend this cancellation policy at any time. Please review this policy periodically for updates.

Last updated: 26 October 2023

Thank you for choosing DreamWorldPlants.com for your plant needs. We appreciate your understanding and cooperation regarding our cancellation policy.