Privacy Policy

Who we are

We are DreamWorldplants and we love plants and want to foster our customers to decorate their homes with beautiful plants.

Our website address is: https://dreamworldplants.com

What personal data we collect and why we collect it

While you visit our site, we’ll track:

Products you’ve viewed: we’ll use this to; for example, show you products you’ve recently viewed.

Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.

Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

Products you’ve added to the wishlist: we’ll use this to show you and other users your favourite products, and to create targeted email campaigns.

Wishlists you’ve created: we’ll keep track of the wishlists you create, and make them visible to the store’s staff.

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

Note: you may want to further detail your cookie policy, and link to that section from here.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card, payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order.

Respond to your requests, including refunds and complaints.

Process payments and prevent fraud.

Set up your account for our store.

Comply with any legal obligations we have, such as calculating taxes.

Improve our store offerings.

Send you marketing messages, if you choose to receive them.

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

Order information like what was purchased, when it was purchased and where it should be sent, and.

Customer information like your name, email address, and billing and shipping information.

Wishlist details, such as products added, date of addition, name and privacy settings of your wishlists.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example — your phone number and email to the shipping and logistics services to provide updates of the shipments.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Links to other websites

Dreamworldplants.com may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over websites other than peppyflora.com. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Embedded content from other websites

Dreamworldplants.com may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Analytics

We use third parties to collect analytics data to track our customers and serve them better; for example —

We use Google Analytics on our website. Google Analytics services cannot function without the use of cookies. Please see the Google Analytics Privacy Policy and Terms of Service for more details.

Google ReCaptcha

We may use ReCaptcha on our website. Your use of ReCaptcha is subject to the Google Privacy Policy and Terms of Use.

ReCaptcha is only used to fight spam and abuse.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for undefined years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Changes to this Privacy Statement

The contents of this statement may be altered at any time without prior notice, at our discretion. We will update the Privacy Policy modification date below.

Last modified on 20/10/2023

If there are any questions regarding this privacy policy you may contact us by our contact page.